Privacy Policy
Cena Immigration & Associates respects your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact our office.
Last updated: May 2026
Information We Collect
When you use our website or reach out to our office, we may collect information you voluntarily provide, including:
- Contact details such as your full name, phone number, email address, and preferred language.
- Information you share through consultation request forms, intake forms, scheduling tools, or written messages.
- General details about your immigration situation that you choose to share so we can determine whether we may be able to help.
- Communication history through phone calls, email, SMS text messages, and WhatsApp.
We may also automatically collect limited technical information through standard website analytics, such as device type, browser, approximate location, and pages visited.
How We Use Your Information
We use the information you provide to:
- Respond to your consultation request or general inquiry.
- Schedule appointments and follow up with you about your matter.
- Provide immigration-related services and communicate about your case once formally engaged.
- Send important updates, appointment reminders, or case-related notifications.
- Improve our website, services, and client experience.
Phone, Email, SMS & WhatsApp Communication
By submitting our contact forms or reaching out to our office, you consent to be contacted by phone, email, SMS/text message, and WhatsApp at the number or address you provide. Standard messaging rates may apply. You may opt out of non-essential communications at any time by replying STOP to text messages or contacting our office directly.
We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Information shared with us is treated as confidential and is used only to communicate with you and, where applicable, to deliver immigration-related services.
Data Protection
We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. While no method of transmission over the internet is completely secure, we work to maintain appropriate security practices to protect your information against unauthorized access, alteration, or disclosure.
Third-Party Tools
To operate our practice and serve clients efficiently, we may use trusted third-party tools, which can include:
- Website analytics platforms
- Client relationship management (CRM) systems
- Online scheduling and intake tools
- Email, SMS, and messaging platforms (including WhatsApp)
- Secure document and case-management software
These providers are selected with care and are expected to handle information consistent with applicable privacy and confidentiality standards.
Your Choices
You may contact our office at any time to request updates or corrections to the personal information you have provided. If you no longer wish to receive communications from us, please let us know and we will honor your request, subject to any obligations we may have regarding existing client matters.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children. Immigration matters involving minors are always coordinated with a parent, legal guardian, or authorized adult representative.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be available on this page.
Contact Us
If you have questions about this Privacy Policy or about how your information is handled, please contact our office.
Duluth, GA 30097
Phone: 770-339-3334
WhatsApp: 678-478-1744
Email: info@cenaimmigration.com
